At OG X Aura, we value your privacy as much as your style. In compliance with Pakistan’s data protection standards and the Personal Data Protection Act, this policy outlines how we handle your information.
We collect your name, Karachi or national shipping address, and contact number solely to process and fulfill your orders.
Your email address may be collected to send order confirmations and tracking updates.
Your data is used for shipping via our trusted local courier partners, such as Leopards, TCS, or Trax.
We may use your contact number for occasional SMS updates regarding your delivery or exclusive brand offers, which you can opt-out of at any time.
OG X Aura does not store your credit card or bank details.
All payments are processed through secure local gateways like Safepay, JazzCash, or EasyPaisa.
We use SSL encryption to ensure your browsing and checkout experience is fully protected.
Our website uses cookies to remember your shopping cart items and improve your overall browsing experience on the site.
You have the right to access, correct, or request the deletion of your personal data from our records.
To make a request, please contact our privacy team at support@ogxaura.com.
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except for the purpose of delivering the purchased product.
We want you to wear your OG X Aura gear with absolute confidence. If your purchase doesn’t perfectly match your aura, we are here to help with a straightforward exchange process tailored for our customers in Karachi and across Pakistan.
You have 7 days from the date of delivery to request an exchange or return.
Requests made after this 7-day period will unfortunately not be eligible for processing.
Items must be in their original, unworn, and unwashed condition.
All original OG X Aura tags and packaging must be intact.
Items that show signs of wear, or are damaged/soiled will be sent back to the customer.
For hygiene and safety reasons, certain items such as innerwear, socks, and specific accessories are considered final sale and cannot be returned or exchanged.
We primarily offer Store Credit (via a digital coupon) for all returned items, which you can use for your next purchase.
Cash Refunds are only issued in the rare event that a product is proven to be defective or if the wrong item was dispatched by our team.
Customers are responsible for the cost of shipping items back to our Karachi warehouse.
If the return is due to an error on our part (defective or wrong item), OG X Aura will cover all associated delivery charges.
To start the process, please WhatsApp our support team at +92 311 2364440 or email support@ogxaura.com with your Order ID and photos of the item.
